Error Occurred While Determining Available Updates

This error message is usually caused by specific ports being blocked by firewalls, which can cause the update to not apply properly. The error could also display if an internet connection is not available.

Check for Internet Access

Open any available Internet browser to verify an active internet connection is present.

Check for Firewalls, Anti-Virus and Anti-Spyware Software

• Check for any running firewalls or anti-virus/anti-spyware software.
• Temporarily disable the firewall and security software, including the Windows Firewall.
• Run the online update either from the server desktop, or from a standalone machine by clicking Update – Update Program Online from the main Yearli menu.

Reapply Updates

If you are using a network version of Yearli Desktop, these instructions will need to be followed on the server computer. Please check for program updates on the server computer prior to updating database, as database version will not exceed server program version.

If the Yearli Icon Is on the Desktop

1. Close your Yearli Desktop program.
2. Go to your desktop, and locate the Yearli icon for the year you need.
3. Right-click the Yearli icon, and click "Open File Location".*
4. Locate and open the Utilities folder.
   • The Utilities folder is commonly located near the top of the window.
5. Right-click the SQLUtility.exe, and choose "Run as Administrator".
6. Click the "Create/Update Database" button at the top.
7. Wait for the utility to finish.
8. In the white box on the left, scroll to the bottom of the text.
9. If it says "Database successfully created", close the utility and launch the Yearli Desktop program.

*If the program was installed with the default settings, you can go to C:\Program Files (x86)\Greatland Corporation\Yearli\ or see the Important Program Directories and File Locations article for other program version locations.

If the Yearli Icon Is Not on the Desktop

1. Close your Yearli Desktop program.
2. Open the start menu, and locate the "Greatland Corporation" folder.
3. Locate the Yearli 20XX entry, where XX is the year of the software.
4. Right-click the Yearli 20XX entry, and select "Open File Location".
5. In the folder that comes up, select the Yearli 20XX entry and click "Open File Location" again.*
6. Locate and open the Utilities folder.
   • The Utilities folder is commonly located near the top of the window.
7. Right-click the SQLUtility.exe, and choose "Run as Administrator".
8. Click the "Create/Update Database" button at the top.
9. Wait for the utility to finish.
10. In the white box on the left, scroll to the bottom of the text.
11. If it says "Database successfully created", close the utility and launch the Yearli Desktop program.

*If the program was installed with the default settings, you can go to C:\Program Files (x86)\Greatland Corporation\Yearli\ or see the Important Program Directories and File Locations article for other program version locations.

Verify Workstation Connectivity

These steps will only apply if Yearli is installed on a network.

• The updates may not being applied due to connectivity issues. Follow the steps in the How to Change the Computer Yearli Workstations Are Contacting article for steps on how to verify the workstation is pointed at the correct server.
• See the Create a Windows Firewall Exception for Yearli article for steps on how to create firewall exceptions for the Yearli program.