Anti-virus software was running during the installation, or an SQL instance for a different program is already installed and has interfered with the Yearli installation process.
Disable Anti-Virus Software, Enable Protocols, and Restart Services
- Close out of the error message and let the installation finish.
- Disable any anti-virus software currently running on the machine.
- Access the Microsoft SQL Server Configuration Manager.
- For instructions, please see the How to Access SQL Server Configuration Manager article.
- Choose Protocols for GREATLANDYD*.
- Right click on TCP/IP and select Enable.
- Right click on Named Pipes and select Enable.
- On the left, double click on SQL Native Client 10.0 Configuration.
- Select Client Protocols.
- Right click on Named Pipes and select Enable.
- Click on SQL Server Services in the left pane.
- Right click on SQL Server (GREATLANDYD)* and select Restart.
- Right click on SQL Server Browser and select Restart.
- Install Yearli over the top of the existing installation.
*The SQL Server instance will differ depending on the version of the program. Please see the Important Program Directories and File Locations article for more information.