If you are experiencing issues while using Mozilla Firefox:
Use the most current version of Firefox
- At the top of the browser, click on the Firefox button. Go to the Help menu and select About Firefox.
- When the About Firefox window opens, Firefox will check for updates and begin downloading automatically if any are available.
- When the updates are downloaded, click the Apply Update button.
- Firefox will restart and apply the updates.
Clear the browsing history
- At the top of the browser, click the Firefox button. Go over to the History menu and select Clear Recent History.
- Click the drop-down menu next to Time range to clear and select Everything.
- Click the arrow next to Details and make sure you have Browsing & Download History, Cookies and Cache.
Clear the Cache
- At the top of the browser, click the Firefox button. Click Options.
- Click on the Advanced panel.
- Select the Network tab.
- In the Cached Web Content section, click Clear Now.
- Click OK to close the Options window.
Restart the browser
- Finish any open forms in Yearli and close Firefox.
- Open Firefox and log back into your Yearli account.
Use a different browser
Access the Yearli website with the most current version of Microsoft Edge, or Google Chrome.
If you are experiencing issues while using Google Chrome:
Use the most current version of Google Chrome
- At the top right of the browser, click the three dots icon. A menu will display.
- If there are updates available, you will have an Update Google Chrome option. Select this to update the browser.
Clear Browsing History, Cache, and Cookies
- At the top right of the browser, click the three dots icon. A menu will display.
- Put the mouse cursor over History. A second menu will display.
- Select History.
- Choose to Clear browsing data on the left side of the screen.
- Use the drop down menu to clear the following items from: the beginning of time.
- Place a check mark next to Browsing history, Download history, Cached images and files, and Cookies and other site data.
- Click the Clear browsing data button at the bottom of the screen.
Restart the browser
- Finish any open forms in Yearli and close Google Chrome.
- Open Google Chrome and log back into your Yearli account.
Use a different browser
Access the Yearli website with the most current version of Microsoft Edge, or Firefox.