This is most often the case when using the Safari browser on a Mac and Adobe Acrobat Reader is not installed on the computer.
Install Adobe Acrobat Reader
- Download and install Adobe Acrobat Reader from the Adobe website.
Right click the link
- Right click on the W-2 or 1099 link.
- Select to Open in a new tab.
Try an alternate browser
- Download and install Chrome or Firefox for Mac.
- Attempt to retrieve the W-2 or 1099 again.