Could not communicate with the upgrade server

The Yearli program is unable to communicate with Greatland's servers to apply updates.

Check for Internet access

  1. Open any available Internet browser to verify an active Internet connection is present.

Check for firewalls/anti-virus/proxy server software

  1. Check for any running firewalls or anti-virus/anti-spyware software.
  2. Temporarily disable the firewall and security software, including the Windows Firewall.
  3. Run the online update either from the server desktop, or from a standalone machine by clicking Update – Update Program Online from the main Yearli menu.

Create firewall exceptions

  1. Create exceptions in firewalls, anti-virus/anti-spyware software, or proxy servers for the following:

Ports
HTTP (Port 80) - used by the program for updates
HTTP (Port 443) - used by the program for e-filing

Program Files
C:\Program Files or Program Files (x86)\Greatland Corporation\Yearli or Yearli Workstation\20XX\GNWFPlus.exe*, where XX is the year of the program.
C:\Program Files or Program Files (x86)\Greatland Corporation\Yearli or Yearli Workstation\20XX\WFUpdateUtil.exe*, where XX is the year of the program.

URLs
https://www.wagefiler.com/WageFilerWS/WageFiler.asmx - this is the URL for the E-file Center in the software
http://winfilerupdate.winfiler.com - this is the URL for the Yearli Update server
https://yearlidesktopupdate.greatland.com - this is the URL for the Yearli Update server

  1. Run the online update either from the server desktop, or from the a standalone machine by clicking Update – Update Program Online from the main Yearli menu.

*The file directory will differ depending on the year of the program. The following are the default paths of WinFiler, WinFiler Plus, and Yearli:

  • WinFiler: C:\Program Files or Program Files (x86)\Greatland Corporation\WinFiler
  • WinFiler Plus and Yearli 2014: C:\Program Files or Program Files (x86)\Greatland Corporation\WinFiler Plus
  • Yearli: C:\Program Files or Program Files (x86)\Greatland Corporation\Yearli
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