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DPI (Dots per Inch) settings are set incorrectly.

Change the DPI Settings - Windows 10

  1. Right click on the Desktop.
  2. Choose Display Settings.
  3. Verify that the Change the size of  text, apps and other items value is set to 100%.

Change the DPI Settings - Windows 7 and 8

  1. Right click on the Desktop.
  2. Choose Personalize.
  3. Click on Display in the lower left corner.
  4. Choose Smaller - 100%.
  5. Click Apply.
  6. It will be required to sign out to apply the changes.
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