E-File Center is Unable to Process Your Returns

This error will occur if there is invalid or missing data on the return(s).  This specific error can occur when one or multiple returns for a payer are sent.

Reviewing the error detail

  1. Click on the Print button to obtain a report of the errors that occurred. 
  2. Review each error.  The error detail will give the specific payer and recipient that the issue is occurring for as well as what the exact issue is.
  3. Correct each issue and try submitting again.

Common E-file Center Errors

Here are some common invalid or missing data errors that can cause the Error 3 message, and how to resolve them:

"Payer: ######### (Payer Name) - Either the element 'Phone' is missing or out of order, or the element 'Fax' is invalid."

There is a missing phone number for the payer, or the Fax number is invalid. Go to the Payer List and verify that this payer has a phone number entered in the Phone/Ext field, and that the Fax number (if entered) is valid.

"Payer: ######### (Payer Name), Recipient: 9######## - The element 'TIN' has an invalid value for the data type 'W2SSNType': '9########'"

The recipient has an ITIN entered in the program as their Social Security Number. An ITIN is a 9 digit number that always begins with the number 9 and has a range of 70-88 in the fourth and fifth digit.  IRS issues ITINs to individuals who are required to have a U.S. taxpayer identification number but who do not have, and are not eligible to obtain a Social Security Number from the Social Security Administration.

ITINs are not valid for W-2 reporting. An individual with an ITIN who later becomes eligible to work in the United States must obtain an SSN from the Social Security Administration in order to receive a W-2.

"Payer: ######### (Payer Name), Recipient: ######### (Recipient Name) - Either the element 'Addr1' is missing or out of order, or the element 'Addr2' is invalid."

The recipient is missing an address, or Address Line 2 is invalid. Navigate to that recipient in the Recipient List, and verify that Address Line 1 is complete, and that there are no invalid characters in Address Line 2.

"Payer: ######### (Payer Name), Form: Form1094C - The element 'Name1' has an invalid value for the data type 'BusinessName1Type': 'ALE Member Name'"

There is an invalid ALE Member name in Part IV (lines 36 - 65) of the 1094-C form. Please verify that there are no commas, periods, double spaces, or leading or trailing spaces in the ALE Member's name. 

"Payer: ######### (Payer Name), Payee: ######### (Recipient Name), Form: 1095C, Covered Individual: ######### (Covered Individual) - You have not shown the months of coverage for the individual. Please indicate months of coverage and resubmit."

The covered individual was not indicated to have coverage for any part of the year. If an individual did not have coverage at all for the year, that individual will not be listed on the form. If a covered individual is listed on the 1095 form, a month of coverage will need to be indicated.

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