Why are my payers not appearing in the Select Payer list when e-filing?

Verify the payer has forms that have not been e-filed

  1. Click the Payer List button.
  2. Double click the payer's name.
  3. Verify that the required recipients have forms entered in the Form List. If they do not, the forms will need to be added before you are able to e-file.
  4. If any of the forms have "(E-filed)" after the form name, these forms will not be available for filing again.
  5. If the forms are listed in the Recipient List, and they are not marked as e-filed, go to Procedure 2.

Verify that the corrected checkbox is not checked on the recipient form

  1. Click the Payer List button.
  2. Double click the payer's name
  3. Choose a recipient that has a form created. If you are filing W-2 forms, go to to Procedure 3. If you are filing 1099 or 1095 forms, continue with step 4.
  4. Double click on the form in the Form List.
  5. Click the Return Information tab.
  6. Verify that the Corrected checkbox is not checked. If it is checked, uncheck the box.
  7. Click OK.
  8. Repeat steps 3 - 7 for each 1099 form you are attempting to file.
  9. Attempt to e-file the forms again. If the payer is still not appearing in the Select Payer list, go to Procedure 3.

Verify that state information is entered on the form, if filing to the state

  1. Click the Payer List button.
  2. Double click the payer's name. 
  3. Choose a recipient that has a form created.
  4. Double click on the form in the Form List.
  5. Click the Return Information tab.
  6. Verify that the state agency you are attempting to file to is entered here. If it is not, enter the information.
  7. Click OK to close the form.
  8. Attempt to e-file the forms again.
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